Auto Reply to Google Play Store Reviews

Automatically retrieve recent Google Play reviews, identify reviews that need a response, draft a tailored reply, and publish it through the Google Play Developer API.

What this template does

1. Runs on a daily schedule and lists recent reviews for a configured Android app.
2. Retrieves individual review details when needed.
3. Identifies reviews that are eligible for a new developer response.
4. Drafts a concise reply based on the review's rating and written feedback.
5. Publishes the finalized response to the matching review on Google Play.

The workflow separates retrieval, drafting, coordination, and publishing into dedicated agents so each stage has a clear responsibility.

Requirements

• An Android app available in Google Play Console
• The app's package name, such as com.example.app
• A Google Cloud connection with access to the Google Play Developer API
• Permission to read reviews and publish replies for the selected app
• An approved support channel that responses can reference when a user reports a problem

Setup

1. Import this bundle into Knoon.
2. Connect Google Cloud when prompted and confirm that the connection can access the app in Google Play Console.
3. Enter the Android package name requested during configuration.
4. Open the Work Box and review the drafting instructions, brand voice, support wording, and escalation expectations.
5. Review the Auto Reply to Google Play Reviews trigger and confirm or change its daily 01:00 UTC schedule.
6. Run the Work Box manually with Start reply to Google Play review. before enabling unattended scheduled runs.
7. Check the published responses in Google Play Console and refine the drafting instructions if needed.

Example result

After a successful run, the generated text appears as the developer reply beneath the corresponding review in Google Play Console.